Truck Stops & Coronavirus
7 things to do your part in slowing the spread of COVID-19 and protecting your customers and employees.
COVID-19, also known as the Coronavirus, is causing sickness and rippling effects all over the world, from hospitals being built in ten days, to cruise ships marooned on the coast for days on end in quarantine. There have already been over 150 cases reported in the United States in the first week of March.
In the wake of a possible epidemic, how do you run your Truck Stop business? We aren’t here to state science or medical facts, but want to provide 7 simple things to think about in the event that Coronavirus spreads closer to home.
What you should be focused on?
Overall, you should focus your efforts on protecting your employees, serving your customers and ensuring smooth operation of your Truck Stop or Stops. Here is some information straight from the CDC:
- The CDC does not have a COVID-19 travel health notice for the US
- The severity of illness and how many people will fall ill from COVID-19 is unknown at this time
- For those not working in healthcare, the immediate risk from COVID-19 is considered low
Protecting your employees
According to the CDC, to protect employees, employers should “consider how to best decrease the spread of acute respiratory illness and lower the impact of COVID-19 in their workplace in the event of an outbreak in the US.”
- Encourage your employees to stay at home when they are sick
- You may consider hiring additional part-time or call in staff, which will serve you well in any other high absentee or turnover situation
- Put out more signage and communicate the increased need for employee hygiene and hand washing
- Your store most definitely has hidden germ traps: keyboards, cellphones, anything in the break room, money, the ATM, soap dispensers and more. Provide your staff with disinfecting wipes and wipe these areas down regularly
Serving drivers and customers
- Stock or increase your inventory of items such as: hand sanitizer, tissues, latex gloves, over the counter medications, face masks and supplements such as Vitamin C or Zinc
- Wipe down counters and door handles on front doors and beer fridges, and have your staff regularly wipe down pumps and keypads
- Promote a culture of tolerance and friendliness in the wake of a stressful situation. Corona beer jokes could be taken out of context and there have been instances of stereotyping, not good for business.
Ensuring smooth business operations
We know how much it means to our drivers when they come home-away-from-home to a Roady’s Truck Stop. In times of high stress or crisis, operations can slip. Champion the basics of cleanliness and customer service, review how you are tracking sanitation, sales audits and customer relations and build or improve upon them, then communicate your efforts to your staff.
As a truck stop owner, you are committed to providing the best for your employees and customers, and that wouldn’t be a possibility if you weren’t ensuring the continued success and profitability of your business. Your daily challenge is to manage these elements in a way that balances serving your people and protecting your bottom line. We hope you find some or all of these tactics useful as you remain proactive and pragmatic about the potential spread of Coronavirus in this country.
Sources and helpful links:
For Myths about the Coronavirus please visit: